ML Bet Terms and Conditions — A complete guide for members

1General Terms & Conditions

By using the ML Bet (mlbet.win) website and app, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These Terms constitute a legally binding agreement between ML Bet and its users.

ML Bet is a licensed online betting and gaming platform serving Bangladesh. Using our services means you agree to every point of these Terms and Conditions. If you do not agree with any term, please refrain from using ML Bet.

ML Bet reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered your acceptance of the updated terms. We recommend checking this page regularly.

2Account Registration & Eligibility

To open an account with ML Bet, the following conditions must be met:

• You must be at least 18 years old. ML Bet strictly prohibits registration by minors.
• Each individual may only register one account. If multiple accounts are found under the same person, all accounts will be suspended and any balances may be forfeited.
• You must provide your correct name, address, phone number, and date of birth at registration. Providing false information may result in account termination.
• Operating multiple accounts from the same IP address or the same device is prohibited.
• Your login credentials (username and password) must be kept strictly confidential and must not be shared with any third party.

ML Bet may request your NID, passport, or other identity documents for verification at any time. Failure to pass verification may result in your account being temporarily suspended.

3Deposits & Payments

ML Bet currently accepts deposits via bKash, Nagad, and Rocket. Please note the following before making a deposit:

• The minimum deposit amount is BDT 500. Maximum deposit limits are set at ML Bet's discretion.
• All deposits must be made from the registered user's own mobile banking account. Funds sent from a third party's account will not be accepted.
• You must use the correct reference number or transaction ID when making a deposit. Providing incorrect details may delay the processing of your deposit.
• ML Bet does not charge any hidden fees on deposits. However, your mobile banking operator's own transaction charges may apply.
• In cases of money laundering or suspicious transactions, ML Bet reserves the right to report the matter to the relevant authorities.

4Withdrawals & KYC Verification

To withdraw from ML Bet, you must first complete the KYC (Know Your Customer) process. This is in place for your own protection.

• The minimum withdrawal amount is BDT 500.
• Withdrawals will only be processed to the same mobile banking number used for the deposit.
• Withdrawals are typically processed within 10 to 30 minutes. During peak hours, processing may take up to 24 hours.
• You may be required to submit a copy of your National ID (NID) or passport for KYC verification.
• Withdrawing bonus winnings is subject to meeting the applicable wagering requirements.
• ML Bet reserves the right to suspend withdrawals pending investigation of suspicious transactions or unverified accounts.

5Bonus & Promotion Terms

ML Bet offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully.

• The welcome bonus is available to new members only. Each person is eligible to receive this bonus once.
• Withdrawing bonus funds requires meeting specific wagering requirements. Typically, the combined total of the deposit and bonus must be wagered a set number of times.
• Claiming bonuses across multiple accounts from the same household or address is strictly prohibited.
• ML Bet reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, ML Bet reserves the right to forfeit the bonus and any associated winnings.
• Free bet bonuses are only valid for use on specific games or betting markets.

In any bonus-related dispute, ML Bet's decision shall be considered final.

6Betting & Game Rules

The following rules must be followed when placing bets on ML Bet:

• Once a bet is confirmed, it cannot be cancelled. Please review everything carefully before placing your bet.
• Odds in live betting may change at any time. The odds displayed at the moment your bet is submitted are final.
• If a technical error or server issue affects the outcome of any game, ML Bet reserves the right to void that round.
• If abnormal winnings are obtained by exploiting system bugs or vulnerabilities, ML Bet reserves the right to void those winnings.
• If a match in Sports Betting is abandoned or postponed, the outcome of the bet will be determined in accordance with ML Bet's own rules.
• Maximum bet limits apply to slot games and casino games. Bets exceeding the limit will not be accepted.

7Account Closure & Suspension

ML Bet may suspend or permanently close any account under the following circumstances:

• If these Terms and Conditions are violated.
• Registering with false or incomplete information.
• If multiple accounts are operated.
• Bonus abuse or involvement in fraudulent activity.
• Cases involving money laundering or suspicious financial transactions.
• If account hacking or a security breach is suspected.

You may close your account at any time by contacting the ML Bet support team. Before closing your account, please make sure you have withdrawn your remaining balance.

8Privacy & Data Protection

ML Bet takes the privacy of your personal information very seriously. Any information you provide will be used solely for the purpose of delivering our services.

• Your personal information will never be sold to third parties.
• Information may be disclosed to authorities where required by legal obligation.
• ML Bet uses SSL encryption to keep all transactions secure.
• For more details, visit ML Bet's Privacy Policy Read more.

9Responsible Gaming

ML Bet is strongly committed to responsible gaming. Betting is a form of entertainment — it should never be treated as a source of income.

• ML Bet lets you set your own deposit limits — decide how much you want to deposit per day or per week, on your own terms.
• Accounts can be temporarily suspended for a set period through self-exclusion.
• If you feel you may be developing a gaming addiction, please contact ML Bet support immediately.
• Use of ML Bet by anyone under the age of 18 is strictly prohibited.

To learn more about responsible gaming, please visit our Responsible Gaming Read the page.

10Dispute Resolution

If you have a dispute with ML Bet, please contact our support team first. We are always happy to resolve issues through open discussion.

• Any complaints regarding betting outcomes must be submitted to support within 48 hours of the incident.
• In all disputes, ML Bet's decision shall be considered final.
• Before pursuing any legal action, you must first give ML Bet the opportunity to resolve the matter through discussion.

11Changes to Terms

ML Bet reserves the right to update these Terms and Conditions at any time. Any changes will be reflected on this page, and registered users will be notified by email.

Continued use of ML Bet after any changes have been made constitutes your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12Contact

For any questions or issues regarding the Terms and Conditions, please contact the ML Bet support team:

• Live Chat: Available 24/7 via the website and app
• Email: [email protected] (general inquiries are responded to within 24 hours)
• Full support available in Bengali