ML Bet Privacy Policy — How We Protect Your Data

1Introduction & Scope

Welcome to ML Bet (mlbet.win). This Privacy Policy explains how ML Bet collects, uses, and protects your personal information. Please read it carefully before using our platform.

This Privacy Policy applies to the ML Bet website, mobile app, and all other digital platforms. It takes effect whenever you create an account, place a bet, or use any of ML Bet's services.

ML Bet has developed this policy with Bangladeshi users in mind. We believe protecting each user's personal data is both our ethical and legal responsibility. This Privacy Policy is built on international data protection standards.

2What Information Is Collected

ML Bet collects two types of data — information you provide directly, and information collected automatically as you use the platform.

ML Bet will never ask for your bank card PIN, mobile banking password, or other sensitive financial credentials. If anyone requests such information, it is fraud.

3Purpose of Data Collection

ML Bet uses your data only for the following purposes:

• Account management: Confirming registration, securing login access, and providing account-related support.
• Transaction Processing: Deposits and withdrawals processed quickly and securely.
• KYC verification: Verifying your identity and ensuring the security of your account.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Customer Support: Resolving your complaints or questions promptly.
• Promotions & Offers: Notifying you of relevant bonuses and promotions (you may opt out at any time).
• Legal obligations: Meeting anti-money laundering requirements and fulfilling regulatory obligations.
• Fraud Prevention: Detecting unusual activity and ensuring account security.

ML Bet will never use your data beyond its original purpose. If the purpose changes, you will be notified in advance.

4Data Sharing & Disclosure

ML Bet does not sell or unnecessarily share your personal data. However, limited information may be disclosed in the following circumstances:

• Payment Processors: Necessary data is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Law enforcement agencies: Data may be disclosed under court order or government directive in accordance with Bangladeshi and international law.
• Technology Service Providers: Technology partners that support ML Bet's platform operations may access limited data under contractual obligations.
• Fraud Prevention: Relevant data may be shared with fraud detection agencies as required.

5Cookies & Tracking

ML Bet uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain ML Bet services.

6Data Retention Period

ML Bet retains your data only for as long as necessary. Retention periods for different types of data are outlined below:

• Account information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Retained for 5 to 7 years in accordance with financial regulations.
• KYC documents: At least 5 years after account closure.
• Betting History: Stored for up to 3 years.
• Customer Support Contact: Stored for up to 2 years.

Once the designated retention period expires, your data is permanently deleted or anonymized so that it can no longer be linked back to you.

7Your Rights

As an ML Bet user, you have the following rights regarding your personal data:

• Right to Access: You may request to know what data ML Bet holds about you at any time.
• Right to Rectification: You may request a correction if any of your data is inaccurate.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to opt out: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a portable format.

8Children's Privacy

ML Bet is intended solely for individuals aged 18 and above. We do not knowingly collect data from anyone under 18.

If a minor registers on ML Bet, or if we become aware of any such instance, ML Bet will immediately close that account and delete all associated data.

9Security Measures

ML Bet uses industry-standard technology and processes to protect your data. Key elements of our security framework include:

• 256-bit SSL/TLS Encryption: All data exchanges occur over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Firewall & Intrusion Detection: Measures in place to prevent unauthorized access.
• Data Backup: Regular encrypted backups stored securely.
• Staff training: All ML Bet staff are trained in data protection.

Please keep in mind that no platform can guarantee 100% security on the internet. Always use a strong password and never share it with anyone.

10Policy Changes

ML Bet reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you through the following methods:

• SMS or app notification sent to the registered mobile number.
• Prominently displayed announcements on the ML Bet website.
• Updating the "Last Updated" date on this page.

Continued use of ML Bet after any changes to this policy will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

11Contact

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact the ML Bet support team:

• Email: [email protected] (usually responded to within 24 hours)
• Live Chat: Available 24/7 on the ML Bet website
• Language: Full Support Available in Bengali

Upon receiving a privacy-related complaint, ML Bet will respond in writing within a maximum of 30 business days. If additional time is required for complex matters, you will be notified in advance.